![]() Crucial was not able to tell me what to enter there. When I do that, I immediately get a small blue box asking me to unlock the SSD with a prompt to enter a password. The other strange thing is Crucial had me disable Secure Boot in the BIOS and then put the new drive in. I have also verified that BIOS is the most recent version. I have created a windows recovery USB, but I can't boot to the USB when the new SSD is installed. I experience all of the above with the replacement drive. ![]() They told me the drive may be bad and sent me a replacement overnight (much appreciated). No luck - boot loop again.Ĭrucial support took me through several troubleshooting steps. I thought this might allow me to at least use the new, larger drive by itself. In this was, I was able to successfully clone the system drive to the new drive. I can connect the new drive via an external mount and USB. However, if the new drive is inserted, it goes back to a boot loop. I can get into BIOS, verify the boot order is correct, etc. If I take the new drive out, all works fine and it boots as normal. This happens any time the new drive is installed regardless whether it's by itself, with the original drive, or which slot it's in. However, as soon as I reboot, it gets stuck at the LG logo and goes into a boot loop. I can use Windows disk manager to initialize and format the drive. When I first install the SSD in the laptop, it boots fine to Windows. Review comments from others indicate upgrading or adding a drive to this laptop is straightforward. One of the reasons I bought this laptop is because it is upgradeable and has a free slot to add a second SSD. Per Crucial's website and LG support it should be compatible. I'm trying to install a Crucial MX500 1TB SSD. I have a brand new LG Gram laptop (15Z980-U.AAS5U1).
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